The Morris County Clerk’s Office has launched a Virtual A.I. Assistant on its website, a resident facing tool the office believes is the first of its kind at a county clerk’s office in New Jersey.
County Clerk Ann F. Grossi announced the launch, which puts an automated assistant on the Clerk’s website 24 hours a day, seven days a week. It answers questions about passports, property records, elections, business registrations, notary services, veterans’ records and other Clerk’s Office functions.
The office said the goal is faster access to information and shorter wait times, with the assistant handling routine questions so staff can focus on more complex requests.
“Our mission has always been to make government more accessible and responsive to the people we serve,” Grossi said. “This technology allows us to provide information quickly while continuing to deliver the personal service our residents expect. Whether someone needs a passport, is searching property records, or has questions about elections, they deserve quick, reliable access to information.”
The Clerk’s Office worked with TechForGov and Arlington Analytics to plan, develop and deploy the system, which introduces itself on the site as IGNA. TechForGov founder and CEO Himanshu Goil said pairing artificial intelligence with trusted government information helps residents get accurate answers faster. Arlington Analytics CEO Michael Stanzilis said the project shows how the technology can make government more responsive without replacing public service.
Denville residents use the Clerk’s Office for passport applications, deed and mortgage records, county ID cards and election materials. The full list is available on the Clerk’s services page.
The office is in the Administration and Records Building at 10 Court Street in Morristown and can be reached at (973) 285-6120 or through its contact page.
